Emergency does not mean ambush pricing. The call sets expectations before anyone rolls.
What this covers
- No-heat emergency diagnosis and repair
- No-cooling emergency service
- Safety triage by phone before arrival
- Gas-furnace safety checks
- Water-leak and float-switch emergencies
- Honest repair-or-replace guidance mid-crisis
Signs you need this
- No heat when outdoor temps are below freezing
- No cooling with infants, elderly, or medical needs in the home
- Burning or electrical smell from the system
- Gas odor — leave first, call the gas company, then us
- Water actively dripping through a ceiling from the unit
Questions we get
What should I do first in an HVAC emergency?
For any gas smell: leave the house and call your gas company first. Otherwise — shut the system off at the thermostat (and the breaker for burning smells), and call us with what you saw, heard, and smelled. Details speed everything up.
Do you charge extra for emergency hours?
After-hours and weekend calls carry emergency rates, stated plainly on the phone before we dispatch. No surprises on the invoice that were not on the call.